|
|
|
|
 |
| Support
|
|
|
|
| |
| In Case you have modem problem, please try following: |
1. Connect a phone to the phone line, dial 1-650-737-0206 to make
sure you get a high pitch tone once the phone got answered. (some
time your phone line may not be set up for long distant connection
that will block you from using the line properly).
2. (if it's under Windows '98 or Windows ME), go to control panel,
Click on Modems, Select Diagnostic Tab on the top, Select the COMx
port where the modem installed, click on [More Info..] button. After
a few seconds, it will show another info screen to you, if it shows
115K Baud as Highest Speed that means the modem is OK, simply clock
OK button to exit. Your modem is OK (otherwise, it will give you error
message that the modem failed to respond. then you have to move to
next Step 3)
3. If the modem does not respond properly from Step 2. select the
General Tab at the Modems Properties Menu, select the Modem, Click
on the Remove Button to remove the Modem. Exit from the Modem Menu
back to the Control Panel Screen, Click on [System], Device Manager,
Make sure there is no Modem list, (High light all modem and remove
them if you see any modem list). Then Click the Refresh Button, the
system will scan your system device and it should found the Modem
as a new communication device. It should automatic install the modem
driver for you and automatic to pick the right COM port for the modem
for you. (Otherwise, it will prompt you to insert a Floppy Disk or
CD which contains the modem driver for the system, simply follow the
screen instruction to install the driver). Once the driver is reinstalled,
the system should be OK to use the modem, you can go to Step 2 to
run Modem Diagnostic again. If you are still not able to use your
modem, then try Step 4.
4. If the Modem Diagnostic is OK but you are still not able to use
your modem to connect to your other ISP, go to my computer, Dial-up
networking, Click on Make New Connection, Type in Polywell Test, Select
a device (make sure there is only one modem for you to select, if
it has more than one modem, go back to Step 3). Click Next, make sure
nothing under Area Code (if any default No. simply Delete it), put
16507370206 in the Telephone number, then Click Next, Click Finish,
Now you should see a new Icon called Polywell Test in your Dial-up
Networking Screen. Click on the Polywell Test, put polywell as User
name, put 123456 as password, make sure the Phone number shows 16507370206,
(otherwise change it to 16507370206). Then click Connect, and you
should see it is dialing..... with a status bar, then it will verifying
the user name and password... then it will got connect. Your modem
is working. In case you can not get connect, and you could not hear
any dial tone or any high pit sound after 15 seconds, then the system
may have other issue with the modem. Then you need to contact Polywell
Tech Support at 800-300-7659 and have your system serial No. which
either label on the back of the system or label in front of the system.
If you have purchased a 24 hour phone support, you may call the 800
No. label on the system along with the warranty number.
5. If it's possible, please try to recover the system from the drive
image which has instruction included with the system, or click
here for the instruction if the system is purchased after Jan 2001.
|
| Drivers, BIOS, Manual for hardware click here. |
|
